For digital public services that are a joy to use
What do we want to improve?
Services do not consider their clients
Citizens' expectations are not met
Authorities and services are not efficient
The Czech Republic ranks 17th in the OECD in digital maturity according to the Digital Government Index.
Compared to other EU Member States, we are in the bottom half when it comes to digitising public services.
The Czech Republic is at the tail end of OECD countries in terms of trust in public institutions (71.1% of people feel low or no trust).
What does the survey data say?
Download showcaseWe spoke with 44 representatives of citizens, companies, suppliers, government and academia.
How do the state's clients perceive quality digital services?
One state,
one place - gov.cz
"I can find all the information about my rights and responsibilities in one place on gov.cz."
Easily process
from the comfort of your home
"I want to be able to conveniently handle my affairs from home whenever it suits me."
The State as a Guide
to Life Situations
"I expect the state to actively help me and inform me in various life situations."
Openness and willingness
to help
"I want the authorities to be accessible and willing to provide assistance without unnecessary complications."
One fill,
no repeats
"It is important for me not to have to fill in the same information repeatedly with different authorities."
Making
accessible to everyone
"I want digital services to be available to me regardless of my abilities and capabilities."
From vision to solution
Research and analysis
In cooperation with STEM, research is being conducted to map the obstacles and expectations of the state's clients (citizens, self-employed, companies), as well as providers and suppliers of digital public services.
Our goal is to provide public administration representatives with data on user needs and an analysis of the barriers to quality digitisation on the government side.
Measuring the user-friendliness of digitalisation
We will map the management of digital service quality and propose metrics that will contribute to public administrations measuring the quality of public services in a way that is telling and trusted by key stakeholders.
Digitisation map and recommendations
We will create a map showing the current structure and links of the digital transformation of public administration.
The map reveals so-called leverage points - places in the system whose improvement can trigger a chain reaction of other positive changes.
News from Services.Digital
All articles
A vision for public digital services, and how to get there
What do you think the digital services of the state should look like? That's what we found out in our survey of citizens, companies and players in the field of digitisation of public services. For Česko.Digital we then add our planned steps to get as close to this ideal as possible.

A worse threesome for the state, that's how digital government services are doing
How satisfied are you with the digital services of the state, where do you see their reserves and what do you expect from them? This is exactly what we at Česko.Digital were interested in, which is why we conducted a survey among the state's clients - citizens and companies - in April and May this year.

Introducing the Digital Partnership Project
The aim of the project is to create a space for communication, coordination and collaboration to create truly pro-client digital government services. Find out how we envision this in the opening showcase presentation.