For digital public services that are a joy to use
We research the attitudes and experiences of users, improve the quality management of digital government services, recommend systemic changes and gain support for them.
from research
Currently
We attended the government meeting
On 16 July, we presented our research findings and the Services.Digital project to the government.
Interview with Richard Pope
We invited the British expert on the digitalization of public services to Prague for the meeting of the Digital Czech Republic Drivers and other events. Deník N interviewed him for a wider audience.
Our presentation at ISSS
We opened the largest conference on digitalization of public administration by introducing the Services.Digital project. What did we present?
How big is the problem?
Services do not consider their clients
Citizens' expectations are not met
Authorities and services are not efficient
Digitalisation is losing political priority. Elections are around the corner. If quality of service is not a cross-party issue, we will have wasted 4 years.
Among the experts we interviewed in depth, there is scepticism about the quality, pace and future of digitalisation in the Czech Republic.
The idea of diluting or abolishing the Digital Information Agency after the elections is being floated in the media. We are in danger of burning time with complex reorganisation instead of prioritising the needs of people and businesses.
How satisfied are the state's clients with the most important aspects of digitalisation?
Satisfaction (%)
Importance (%)
Availability and
On-line overview
Proactive
All through one
Status report
Security and
Pre-populated
User
Saving time and money
Use
From vision to solution
Research and analysis
In cooperation with STEM, research is being conducted to map the obstacles and expectations of the state's clients (citizens, self-employed, companies), as well as providers and suppliers of digital public services.
Our goal is to provide public administration representatives with data on user needs and an analysis of the barriers to quality digitisation on the government side.
Measuring the user-friendliness of digitalisation
We will map the management of digital service quality and propose metrics that will contribute to public administrations measuring the quality of public services in a way that is telling and trusted by key stakeholders.
Digitisation map and recommendations
We will create a map showing the current structure and links of the digital transformation of public administration.
The map reveals so-called leverage points - places in the system whose improvement can trigger a chain reaction of other positive changes.
